Access to Providers during the COVID-19 Pandemic

If you are an established Partners HealthCare patient with a primary care provider, we recommend you contact your provider’s office by phone or via Partners Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.

If you are an established Partners patient and do not have a primary care provider – or are unable to reach them – there are other resources available to you:

  1. Call the Partners HealthCare COVID-19 Nurse Line at 617.724.7000. Staffed from 8 am to 8 pm Monday through Friday and 8 am to 5 pm Saturday and Sunday, nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more. If treatment is needed, they will guide you through next steps. Interpreters can be added to calls for patients who need it.
  2. Launch a video visit with an urgent care provider at Partners HealthCare On Demand (PHOD). Available 24 hours a day, 7 days a week, PHOD is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps. Note that this service is only available to established Partners patients in Massachusetts, Maine, New Hampshire, and Rhode Island.